Elevating CISS Through ManTech; A Roadmap for Comprehensive Security Solutions. Part-2

April 5, 2025

Satyajit Roy, 25.03.2025

Easy To Refer List of potential value-added services and their integration.

A) Technology Integration

  1. CCTV Monitoring. Offering 24/7 remote monitoring of client CCTV systems, with immediate response to incidents.
  2. Access Control Systems. Managing and monitoring electronic access control systems, including keycard, biometric, and mobile access.
  3. Alarm System Monitoring and Response. Integrating with client alarm systems and providing rapid response to triggered alarms.
  4. Drone Surveillance. Utilizing drones for perimeter patrols, aerial surveillance, and large-area monitoring.
  5. AI-Powered Analytics. Implementing AI-driven systems for.
    1. Anomaly detection.
    1. Facial recognition.
    1. License plate recognition.
    1. Predictive analytics for crime prevention.

B) Specialized Training and Personnel

  • First Aid and CPR Certification. Ensuring guards are certified in first aid and CPR.
  • Fire Safety and Emergency Response. Providing specialized training in fire prevention, evacuation procedures, and emergency response.
  • Customer Service Training. Equipping guards with excellent communication and customer service skills, especially for front-of-house roles.
  • Risk Assessment and Security Consulting. Offering professional risk assessments and security planning services.
  • Executive Protection. Providing highly trained guards for personal protection.

C) Enhanced Reporting and Communication.

  1. Detailed Incident Reporting. (Control Room). Providing comprehensive reports on security incidents, including photos, videos, and witness statements.
  2. Real-Time Communication Platforms. Utilizing mobile apps and online portals for instant communication between guards, clients, and CISS management.
  3. Customized Security Dashboards. Creating interactive dashboards for clients to monitor security activity and trends.

D) Additional Support Services.

  1. Key Holding and Alarm Response. Providing a secure key holding service and rapid response to alarm activations.
  2. Mobile Patrols. Conducting regular patrols of client premises in marked vehicles.
  3. Traffic Control. Managing traffic flow at events or construction sites.
  4. Emergency Response Coordination. Acting as a liaison between clients and emergency services.

E) List of Human Resource, Role and Capability Enhancements

Following roles are essential for delivering the proposed services and ensuring client satisfaction. Specialized training and technical expertise are critical for maintaining high service standards.

  1. CCTV Operators and Video Analysts
  2. Access Control System Administrators and Technicians
  3. Alarm System Monitoring Specialists
  4. Drone Pilots and Data Analysts
  5. AI System Engineers and Data Analysts.
  6. Certified First Aid, CPR, and Fire Safety Instructors
  7. Customer Service Training Specialists
  8. Security Consultants and Risk Analysts
  9. Executive Protection Specialists
  10. Software Developers and IT Support
  11. Data Analysts and Dashboard Developers
  12. Dedicated Response Personnel
  13. Mobile Patrol Officers
  14. Traffic Control Specialists
  15. Emergency Response Coordinators.

Steps to Integrate These Services

  1. Need For Site / Client Assessment
    1. Conduct thorough assessments of each client’s specific security needs and vulnerabilities.
    1. Tailor value-added services to address those specific needs.
  2. Technology Integration
    1. Invest in reliable and cutting-edge security technology.
    1. Ensure seamless integration between different systems.
  3. Training and Certification.
    1. Develop comprehensive training programs for guards.
    1. Ensure guards are certified in relevant areas.
  4. Clear Communication.
    1. Establish clear communication channels between guards, clients, and CISS management.
    1. Utilize technology to facilitate real-time communication.
  5. Service Level Agreements (SLAs).
    1. Define clear SLAs for each value-added service.
    1. Ensure that clients understand the scope of services and expectations.
  6. Continuous Improvement.
    1. Regularly review and update value-added services to meet evolving client needs.
    1. Solicit client feedback to identify areas for improvement.

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CISS #2 value added services expansion. TO DO LISTDownload

CISS -MANTECH-MASTERS

CISS MAN-TECH MASTERS. This platform is for CISS professionals and stakeholders who are passionate about leveraging technology to create a safer and more secure environment. This Group is specifically empowered to ensure growth and expansion of CISS into ManTech and Security Technology domains. Let us collaborate, learn and grow together to ensure CISS ManTech Services contributes significantly to its growth, revenues and profits. Objectives • CISS Services Limited To Leading the Future of Security. • Empowering CISS Business Growth and Leadership Through Technology. • CISS Man-Tech Masters To Emphasis on Collaboration and Growth. • CISS Man-Tech Masters To Innovate, Integrate and Secure. Call To Action We will create capabilities and capacities through learning and development. • Security Surveillance & Detection. CCTV, Access Control and Perimeter Control • Physical Security Technology . System Integration, Threat Monitoring, Risk Alarm Generation and Command & Communication. • Security Infrastructure . Equipment & Gadgets Supply. (Bollards, Barriers, Fencing, Laser & IR Devices and many more). • HR, Payroll & Field Force Management . Guard Tour, AI & Digital Automation for Productivity, Quality and Compliance. We will ensure that every individual benefits and contributes to CISS’ growth, together. • Enhancing our guarding portfolio with advanced technologies. • Implementing AI and digital automation for improved efficiency. • Building a robust security infrastructure. • Sharing best practices and driving innovation. We will utilise these facilities to the fullest to earn revenues for our Regions and Branches. • Server and main command center; Marol – Mumbai. • Sub Command Centers or Control Rooms at Ahmedabad, Kolkata, Chennai, Bangalore and other Regions and Branches. • CISS Attendance Management System (CISS AMS) developed and operated by Chennai. • CISS Payroll System. To be launches very soon. Wishing CISS Man-Tech great success!
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